FAQs for Pre-Order

1. How does the pre-order process work? The pre-ordered products will be prompted by a green icon. Before you place an order, you will be reminded that this is a pre-order product and will be prompted when it will arrive and be shipped. After you place an order, you will receive an order confirmation notification email from Furb Webstore. 

2. When will my pre-ordered item be available? Usually our pre-ordered products will be shipped within one month after the order is placed. There will also be an email reminder after the goods are shipped, so don't worry.

3. Can I modify or cancel my pre-order? If the goods have not been shipped within the pre-order period, you can send a message to contact us to change or cancel the order.

4. Will I be charged immediately for a pre-order? For security purposes, we do not store credit card information. This means you will be charged at the time of purchase!

5. Are there any benefits to pre-ordering? Pre-ordering allows customers to be among the first to receive and enjoy new products, giving them a sense of exclusivity. It ensures that customers secure their desired product before it officially becomes available, avoiding the risk of it selling out upon release.

6. Can I combine a pre-order with other in-stock items? Of course, you can do both. We will give priority to shipping the items in stock, and the pre-ordered items will be shipped later after they are available.

7. Is my pre-order guaranteed?

Order Confirmation Email: Immediately after a pre-order is placed, send an order confirmation email that includes all relevant details: product information, expected availability date, order number, and payment confirmation. This serves as an official record of the pre-order.

Pre-Order Reservation System: Implement a reservation system where each pre-order is allocated from the upcoming stock. This ensures that the product is reserved specifically for the customer and won’t be sold to others.

Inventory Allocation: Dedicate a portion of your incoming stock specifically for pre-orders. This allocation ensures that pre-ordered items are prioritized and fulfilled before new orders are accepted once the product is back in stock.

Flexible Cancellation Policy: Offer a clear and flexible cancellation policy that allows customers to cancel their pre-order at any time before it ships, with a full refund.