FAQs for Furb

Where are we located?

We are a small Australian business based in Melbourne, Victoria. Our office is located in St. Kilda, and our warehouse is in Clayton. All orders are dispatched from our Clayton warehouse. 

Is pick up available?

While our warehouse is located in Clayton, Victoria, the facility is used for fulfilment purposes only. Unfortunately, we are unable to accommodate pickups at this stage. 

Do you have a shop and showroom? Can I come take a look at your products?

We do not have a physical shop or showroom available. However we have included as much information as possible in our product listings. We also welcome any questions. As we trade directly with the public, there are no physical stores or middlemen. The savings we make are factored into our prices, allowing our customers to receive the most benefits. We also offer a 14-day change-of-mind return policy. For more details, please go to: https://www.furb.com.au/policies/refund-policy

Are trade prices available?

Trade prices are available for eligible businesses upon registration. Please use the Contact Us form and include your business name, ABN, the product, and the quantity that you are interested in. A team member will be in touch to assist you.

 

How long will delivery take? 

Delivery time varies between locations. To find out more, simply add items to cart and proceed to the checkout page. Before you make a payment, please enter your shipping address to find out the estimated delivery time. *Delivery time excludes preorder items. For more details, please go to: https://www.furb.com.au/policies/shipping-policy.